Orders received by 3:00 PST will be shipped out the following business day.
Payment
Fonté Coffee Roaster accepts VISA, MasterCard, Discover, American Express, Amazon Payments, and PayPal. Our online store is certified secure and easy to access, but if you're uncomfortable with placing an order online you can call Fonté Customer Service at (206) 762-0760 and we'll be happy to place your order for you.
Limitations
Some items may be limited and only available while supplies last. Discounts and coupon codes may only be used for coffee and tea, but may not be used in conjunction with gear, coffee or tea accessories, pods, k-cups, gift trios, or gift combinations.
Shipping Policy
Fonté offers UPS Economy, Ground, 3 Day Select, 2nd Day Air, and Next Day Air to ship the majority of our orders. Customers will receive tracking information in the form of an email from UPS 1 to 2 business days from the date the order was placed. In cases where UPS will not deliver (i.e. PO boxes and military addresses), Fonté reserves the right to source out an alternative shipping method such as U.S. Mail. Customers may not receive tracking information when an alternative shipping method is applied.
Return Policy
Fonté stands behind our coffee and products and will do what it takes to resolve any issues that should arise. If for any reason you are unsatisfied with your purchase, please contact the Fonté Customer Service via email at info@fontecoffee.com or call us at (206) 762-0760. All sales are final. Undeliverable packages and refused orders may not be eligible for credit.
Restocking Fee
Items accepted for return may be subject to a 15% restocking fee. The amount will be calculated on the retail value of the returned merchandise and will be deducted from any refunds.
Shipping
For orders $40 or over we offer free economy shipping to US addresses only. If using a discount code, the subtotal must be $40 or more after the discount is applied to qualify for free shipping. If shipping to multiple addresses, the total shipping to each address must be at least $40 to qualify for free shipping.
Free shipping is only applicable to the Continental US and excludes Alaska and Hawaii.
Time in Transit
If you choose economy or ground shipping, you should receive your order within 5 to 10 business days. We roast and ship within 24 hours of placing your order (on business days only; if your order is placed on Saturday or Sunday, it is roasted and shipped on Monday). Please note: we roast and ship our Swiss Water Decaf Organic Awareness and Organic Awareness on Wednesday of each week. Order placed before 6am on Wednesday will be shipped that day. Orders placed after 6am on Wednesdays will be shipped the following business day.
Tracking Orders and Shipping FAQs
Once your order ships, a tracking number will be created. Please provide an accurate email address if you would like to track your order. Creating an account, though not required, will facilitate the ability to track the package.
Roast To Order
Some items may not be roast to order. Exclusions may include Special Selections, Pods & Kcups.